Remote Support

REMOTE SUPPORT

Get Help On Your Screen, In Minutes

Same expert tech support, same prices as in our shop, just from wherever you are. Pay first, then we connect to your screen, fix the problem, and you watch the whole time.

HOW IT WORKS

Three steps, ten minutes

Pay First

Pick a session length below and pay through Square. Same prices as in-shop. $35 minimum, then $75/hr after the first hour.

Connect

Once paid, click the connect button below. A small temporary tool downloads, you run it, and we see your screen. No installer, no leftovers.

We Fix It

You watch the whole time. We narrate what we are doing. Disconnect at the end, no software stays on your machine.

STEP 1 - PREPAY

Pick a session length

Same time-based pricing as in-shop. Pay first, then come back to step 2 to connect.

$35Diagnostic / Quick FixUp to ~30 min. Most quick fixes (settings, drivers, simple errors).Pay $35 $751 Hour RepairMost common: malware cleanup, software install, system tune-up.Pay $75 $1502 HoursBigger jobs: full system rebuild, multiple problems, deep cleanup.Pay $150 CustomPay Any AmountFor ongoing sessions, additional time, or quoted work.Choose Amount

Heads up: Square handles all payments, your card details never touch our site. Email receipt sent automatically.

STEP 2 - CONNECT

Open the connection portal

After you have paid, click below to open the connection portal. If asked, download the small Twomey Remote Support tool and run it (no install, no leftovers, it deletes itself when you close it). Your screen will appear on our side. We accept the connection only after we confirm payment.

Open Portal & Download Remote Tool Text Us You Paid

If the portal does not load above, click "Open Connection Portal", some browsers block embedded sessions.

FREQUENTLY ASKED

Common questions

Why do I have to pay first?

Honestly: it filters out scammers and people who would never pay. We have been burned before. Once you pay, we treat you like any other in-shop customer, if we cannot fix it, we explain why and refund the unused time.

Is it safe to let you connect to my computer?

You see everything we do, you control the session, and the connection drops the second you close the tool. Nothing stays installed. We never ask for your bank passwords, social security number, or anything else sensitive.

What can you do remotely?

Most software issues: virus and malware cleanup, software install and config, driver updates, Windows tune-ups, Office setup, browser fixes, network and printer setup, account and email setup, training and walkthroughs. We cannot do hardware repairs or anything that requires physically being at the device.

What if I run out of paid time?

We will tell you before time runs out and give you a chance to extend with the Custom Amount link. We do not surprise-bill or keep working past your paid time without asking.

What if you cannot fix it?

You only pay for the diagnostic time we actually spent. If we determine within 10 minutes that the issue needs in-shop repair (hardware), we refund the difference and recommend dropping it off.

Do you accept payment through other means?

For first-time customers: Square only. For repeat customers: we can invoice you after the session if we have worked with you before, just text us first.

What hours do you offer remote support?

Same as the shop: Mon-Fri 8am-12pm and 1-5pm. Outside those hours, text us and we will let you know if we can fit you in.

Questions before you book?

Text us a description of the problem first, we will tell you honestly if remote will work or if you need to bring it in.

Text Us First Call (870) 257-4444